TIPS FOR GETTING THE MOST OUT OF YOUR EXPERIENCE
USE GOOGLE CHROME 2010+
Chrome is the recommended browser for the best user experience. Avoid additional internet browsers/windows being open concurrently.
Click the below image to install Chrome.
USE A LAPTOP, NOTEBOOK or DESKTOP COMPUTER
ENSURE YOU HAVE STABLE INTERNET CONNECTION
Connection speed of 2 Mbps upload, 4 Mbps download or better. You can test your Internet connection speed at SpeedTest.net.
CLEAR COOKIES & CACHE
Find out how HERE
ENABLE YOUR MICROPHONE AND CAMERA
Turn off and close out any unused applications
LOG IN EARLY
We recommend logging in at least 15 minutes before the scheduled start time, to become familiar with the portal.
Make sure your computer’s sound is on. For the best audio experience, use external speakers with adjustable volume control.
HAVING TECHNICAL DIFFICULTIES? REFRESH!
SET UP YOUR PROFILE, SO YOU CAN BE FOUND
Set up your profile when you first log in, so your colleagues can identify you in the Networking Hub.
DO NOT USE THE BACK ARROW
Do not use the back arrow on the browser window, otherwise, you will be logged out of the system, instead select “back to timeline”.
USE TECH SUPPORT
Tech Support is available (red headset icon located at the top right-hand side of the OnAIR Portal)
Please contact Conference Design should you have any additional queries.